SISTEM RESERVASI ONLINE BERBASIS WEBSITE DENGAN REKOMENDASI KAPASITAS TEMPAT PADA RESTO 2 IKAN JANTI

This research is entitled “Website-Based Online Reservation System with Seating Capacity Recommendation Using the Simple Additive Weighting (SAW) Method at Resto 2 Ikan Janti.” The purpose of this study is to design and develop a Website-based reservation system that simplifies the reservation process and provides seating recommendations based on customer needs. The main problem at Resto 2 Ikan Janti is that the reservation process is still carried out manually through WhatsApp and written records, which often causes recording errors, delayed confirmations, and double booking. The system was developed using the Rapid Application Development (RAD) method, while the Simple Additive Weighting (SAW) method was applied to generate seating recommendations based on several criteria, namely seating capacity, number of visitors, seat availability, and seating area type. The results of this study indicate that the developed system enables customers to make online reservations, view real-time seat availability, obtain seating recommendations that match their requirements, and order food through the Website. For restaurant management, the system facilitates the management of reservation data, customer data, seating area data, and reservation reports. By implementing the SAW method, the system is able to provide objective seating recommendations based on predefined criteria and weights, thereby assisting customers in selecting the most suitable seating area. Usability testing using the System Usability Scale (SUS) method involving 35 respondents resulted in an average score of 60.79, categorized as Grade D, with an Acceptability Range of Not Acceptable and an Adjective Rating of OK.

Keywords: Online Reservation System, Website, Simple Additive Weighting (SAW), Seating Recommendation, Laravel.